When your washing machine quits mid-cycle, the laundry doesn't wait. Towels sit soaking in a drum that won't drain, a load of work clothes stays wet overnight, or the machine starts shaking so hard you're afraid to run it at all. At FM Appliance, we get Charlotte households back to clean laundry quickly. In most cases a technician is at your door within 24 hours of your call, even when other repair companies have told you they're booked out, and most washer repairs are finished on the first visit, Monday through Saturday.

We don't guess at what's wrong with your washer, and we don't start swapping parts hoping one of them works. Our licensed, insured and background-checked technicians find the actual cause, whether it's a failed drain pump, a worn door seal, a faulty lid switch or a control board issue. They know front-load and top-load machines from all the major brands, including Samsung, LG, Whirlpool, GE, Maytag and Bosch. You'll hear exactly what's wrong in simple terms and receive a firm written quote before any repair begins. If you decide to go ahead, the flat diagnostic fee goes toward the cost of the repair, and many customers tell us our price beat the other quotes they got. When an older washer would cost more to fix than it's worth, we'll say so up front, even if it means we walk away without the job.

Customers who've had Frank out to their home keep mentioning the same things: he knows his work, he takes his time to do it properly, and he treats the house with care, even when the washer is squeezed into a tight laundry closet. He takes his shoes off at the door and cleans up before he leaves. Every washer repair comes with our parts-and-labor warranty, so if the same problem shows up again during the warranty period, we'll come back and fix it free of charge. It's the reason more than 5,000 homeowners across the Carolinas have chosen FM Appliance, and why so many of them call us first the next time something in the house breaks down.